Refund Policy

Last updated: June 4, 2026

14-day money-back guarantee

If a CartMend plugin doesn't work as described on your store and we can't fix it for you, you get your money back — no hard feelings. Just email hello@cartmend.com within 14 days of purchase with your order email and a short description of the issue.

How it works

• We'll usually reply within 1 business day and try to fix the problem first — most issues are configuration and solved in one email.
• If we can't make it work for you, we issue a full refund through Freemius (the payment processor). Refunds appear in 5-10 business days depending on your bank.
• After a refund your license key is deactivated.

What's not covered

Refund requests later than 14 days after purchase, or issues caused by heavily customized/incompatible third-party code we can't reasonably support. We'll still try to help.